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I would like to thank ALL of you
at Beverly Tire & Auto for your outstanding service on Thursday, 08/20/2009
when my 2001 Chevy Suburban was towed to your location that morning. Knowing
the vehicle I have, I had expectations of having to get a hotel room for the
next few days while parts were located to complete the repairs necessary. You
ALL went above and beyond the call of duty and had me back on the road in
excellent condition by the same afternoon! Just the conflicts with the warranty
and arguments concerning it would have been enough for most other
establishments to just say, "We've done all we can. You're going to have to
take it somewhere else!" You all persevered and "GOT IT DONE"! If more places
did business the way you do, this country wouldn't have halve the problems it
does!
THANK YOU! THANK YOU! THANK YOU!
Keith L.
Rock
Bokeelia, Florida
Dear Dave and Mrs. Beverly,
This is a
letter of appreciation and thanks for your outstanding courtesy offered to me
over the last weekend of April when I came to you in a Subaru Outback with what
you diagnosed as a broken left front drive axle.
I could see that your
shop was a winner from the moment I arrived! You took the time and the effort
to notify the police of my abandoned sailboat at the side of the interstate,
and to your dive in your bid truck after going home to pick up the hitch and
the lock to rescue my sailboat which appeared to be under the watchful eye of a
nearby cop.
And, Mrs. Beverly, many thanks for driving us to the
airport to pick up a rental car so that we could go on up to Lake Norman in
North Carolina. And this at the noon hour when you were due to join your son
for lunch!
And, Dave, please also thank your technician Mike, who I
believe replaced the axles. The car drove smoothly and without a problem the
rest of the return trip to Sarasota.
We leave Florida tomorrow morning
for our summer home on Lake Memphremagog, Quebec. We will probably return to
Florida via Interstate 95 in October, and I will definitely stop by to see you
with a surprise gift from the Green Mountains!
With my best wishes to you
both and to your children.
Jeff Penfield
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